Get In
Touch
Have questions? Our team is ready to help you get started with ECU tuning.
Our team will respond within 24-48 hours.
support@myecu.co
sales@myecu.co
Phone
Mon-Fri: 9AM - 6PM EST
1-800-MY-ECU-01
Live Chat
Available 24/7 for subscribers.
Click chat icon when logged in
Send Us a Message
Response Times
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 2:00 PM EST
Sunday: Closed
Headquarters
My ECU Inc.
123 Performance Drive
Austin, TX 78701
United States
Common Questions
Quick answers to frequently asked questions.
What are your support hours?
Email support is available 24/7. Live chat is available 24/7 for Professional and Enterprise subscribers. Phone support is Mon-Fri, 9AM-6PM EST.
Can I schedule a demo?
Yes! Contact our sales team to schedule a personalized demo. We'll show you how My ECU can meet your specific tuning needs.
Do you offer phone consultations?
Professional and Enterprise subscribers can schedule phone consultations with our technical team for complex tuning questions.
How do I report a bug?
Use the contact form with "Technical Support" selected, or email support@myecu.co with detailed information about the issue.
Do you offer training?
We provide comprehensive documentation and video tutorials. Enterprise customers receive personalized onboarding and training sessions.
What's the best way to reach you?
For fastest response, use email or live chat (if you're a subscriber). We monitor these channels most closely.
Self-Service Resources
Find answers and learn at your own pace.
Community Forum
Join our community to ask questions, share knowledge, and learn from other tuners.
Visit ForumKnowledge Base
Browse articles, guides, and tutorials covering everything from setup to advanced tuning.
Browse ArticlesVideo Tutorials
Watch step-by-step video guides on using My ECU's features and tuning techniques.
Watch Videos